Frequently Asked Questions (FAQs)
Welcome to Vexel Artist, your go-to destination for premium printed T-shirts, mugs, and wall art. We are here to answer some common questions you may have about our products and services. If you don’t find the answer you’re looking for here, feel free to reach out to our friendly customer support team at [email protected].
1. What is Vexel Artist?
Vexel Artist is an online e-commerce store that offers a diverse collection of printed T-shirts, mugs, and wall art featuring unique and artistic designs.
2. Are the designs on your products exclusive?
Yes, many of our designs are exclusive and crafted by our talented team of graphic designers. We take pride in providing our customers with one-of-a-kind artwork.
3. How do I place an order?
Placing an order is easy! Simply browse our product categories, choose the items you like, select the size and color (where applicable), and click the “Add to Cart” button. Once you’ve finished shopping, proceed to the checkout process, and follow the steps to complete your order.
4. Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times may vary depending on your location.
5. What are the available payment options?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
6. What is your return and exchange policy?
We take pride in the quality of our products. If you receive a misprinted, damaged, or defective item, please contact us within 10 days of delivery. For detailed information, please refer to our Returns and Exchange Policy.
7. How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
8. Do you offer custom designs?
At the moment, we do not offer custom designs. However, we regularly update our collection with fresh and exciting designs for you to choose from.
9. Are your products eco-friendly?
Yes, we are committed to environmentally responsible practices. Our products are made using eco-friendly materials and printing methods.
10. How can I contact your customer support?
For any inquiries, concerns, or assistance, you can reach our customer support team at [email protected]. We aim to respond as quickly as possible to all customer queries.
11. Do you have a size guide for your T-shirts?
Yes, we provide a comprehensive size guide to help you choose the right fit for our T-shirts. You can find the size guide on the product page of each T-shirt.
12. Can I return or exchange a product if I change my mind?
Unfortunately, we do not accept returns or exchanges for a change of mind. Our return and exchange policy only covers misprinted, damaged, or defective items.
At Vexel Artist, we are committed to providing you with a seamless shopping experience and premium-quality products. We hope these FAQs have been helpful, and we look forward to serving you with our exceptional designs and products. Happy shopping!